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Surface Laptop 2 Keyboard Issues (Hid Mini Driver)
Upon imaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/2...
- Hi I had the same issue with trying to uninstall and re-installing the driver and it didn't work. Your solution on the UEFI worked but because I couldn't use my keyboard and the volume buttons on my laptop I had to do the following since I was able to use my blue tooth mouse. Thanks so much for your quick reply and help!
1. Select Start > Settings > Update & security > Recovery.
2. Under Advanced startup, select Restart Now.
3. Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.
@WC_KStil did you ever get the specific version of the driver that works? I keep running into this issue every update cycle. I have a surface laptop 2 and the "Surface Hid Mini Driver" flakes out every update. I've tried the all of the drivers from Download Surface Laptop 2 Drivers and Firmware from Official Microsoft Download Center :
SurfaceLaptop2_Win10_18362_21.021.11109.0.msi
SurfaceLaptop2_Win10_16299_1900708_2.msi
SurfaceLaptop2_Win10_17134_19.091.8186.0.msi SurfaceLaptop2_Win10_17763_20.070.2910.0.msi
The device shows:
Device ACPI\MSHW0096\2&daba3ff&1 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USB\VID_045E&PID_077F&MI_03\6&15dc3682&0&0003
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719
Device ACPI\MSHW0096\2&daba3ff&1 was configured.
Driver Name: oem94.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Driver Date: 08/09/2018
Driver Version: 1.23.139.0
Driver Provider: Surface
Driver Section: SurfaceHidMiniKeyboard.Inst.NT
Driver Rank: 0xFF0001
Matching Device Id: ACPI\MSHW0096
Outranked Drivers:
Device Updated: false
Parent Device: ACPI_HAL\PNP0C08\0
Device ACPI\MSHW0096\2&daba3ff&1 had a problem starting.
Driver Name: oem94.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: mshidkmdf
Lower Filters: SurfaceHidMini
Upper Filters:
Problem: 0xA
Problem Status: 0xC0000120
Can Microsoft please resolve this issue as it seems to be a very common problem?
Hi were you able to resolve your issue? I started a new job today and rebooted my machine with the latest updates and now I can’t use my keyboard. I’ve tried uninstalling and reinstalling the hid mini driver and updates and I’m still not able do use my keyboard. I need to be able to use my laptop until I get my work computer! Please help!
The best advice I can tell you is what works for me. I perform the following tasks:
1. Open device manager (use the onscreen keyboard/touch keyboard - I always pin the keyboard to my task bar just in case I don't have another keyboard handy)
2. Remove the failed "Microsoft Hid Mini Driver"
3. Reboot and enter the Surface UEFI / BIOS (usually press the Volume up button/key - F6 on my keyboard before the windows logo displays)
4. When in UEFI, make sure your keys are working to navigate around in the UEFI (if not you may have a hardware issue)
5. Exit UEFI and reboot back to Windows
6. When Windows starts up my keyboard is usually working again!
I've tried uninstalling the driver and re-installing but that never seems to work, even disabling the driver and re-enabling doesn't work. I'm not sure what happens in UEFI entry, but that seems to make it work again for me. Beware - your mileage may vary!!! This seems to be a very common issue but different tasks seem to work for different people. I sure hope Microsoft can fix this as it is a pain as it usually happens when I really need to get some work done!
Hope this works for you. Cheers
- Hi I had the same issue with trying to uninstall and re-installing the driver and it didn't work. Your solution on the UEFI worked but because I couldn't use my keyboard and the volume buttons on my laptop I had to do the following since I was able to use my blue tooth mouse. Thanks so much for your quick reply and help!
1. Select Start > Settings > Update & security > Recovery.
2. Under Advanced startup, select Restart Now.
3. Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.- This didn't work for me.
