Forum Discussion
Surface Hub S2 does not start recovery mode - what to do?
Hi everyone!
We have our Surface Hub S2 in our meeting room, but after a power outage, the Hub won't boot anymore. It only comes up with the white Windows Logo and black background in an infinite loop.
So, I just accepted, that I have to factory reset the device. But I am not able to boot from any USB stick.
I can enter the UEFI Setup and i can update the configuration via USB stick.
But when I try to start via "volume down" and power button, no recovery mode is entered. I tried all 3 USB-C slots and the USB A slot, made bootup sticks with the windows recovery tool and also with the surface IT toolkit. None worked.
Am I doing something wrong? Is there another way to enter the recovery mode or alter the booting?
Thanks,
Tim
6 Replies
Are you making sure that you are using the surface Hub 2S Windows 10 Team Edition to try and recover? I was tempted to use the Windows 11 one myself since it's newer but it will not boot until you install Windows 10 Team Edition again and then walk through the process to upgrade to the Windows 11 Microsoft Teams Room os. Once it's been upgraded, you can recover with the Windows 11 image, but not before.
Also remember when creating the recovery USB, to follow the instructions very carefully. You have to first create a recovery drive using the Windows 11 built-in utility, and then extract the contents of the recovery zip file onto that same usb stick. You overwrite any files that have the same name. That should make it boot as long as something else isn't going on as well.
Be careful with that flash drive and don't plug it into any other systems though. I plugged it into my laptop and accidentally booted from it and it has caused some major issues for me.
- cezarcretu
Microsoft
Hello TimHoelsken,
Can you try to press and hold the volume button after the Windows logo shows? Make sure you don't hit the button before this. Also note that this issue will be corrected shortly so make sure your device is up to date.
You can also change the boot order and select USB as first option, given that you can enter UEFI.
Thank you,
Cezar
cezarcretu thank you for your response!
I tried several moments to press the vol down key.
On booting, after some seconds, after Windows Logo... no changes in the behaviour and still no recovery startup
- cezarcretuHi Tim,
Thank you for your reply. I'm sure you will get the support you need within the service request you raised
Thank you,
Cezar
- Nothing happens when you press vol down and win key and release the win key when you see win logo
I am having the same issue tried all image creating methods but no luck
No matter how many times you press the vol and win key it never goes to recovery
I have raised a MS case now
