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Jeffrey Allen's avatar
Jeffrey Allen
Silver Contributor
Aug 06, 2019

OneNote Online not working in Edge on Surface Hub

I'm not sure if it has been happening longer than the last couple of days, but we've noticed yesterday and this morning on both of our Surface Hubs that when you go to Office.com and pull up any OneNote whether in a person's OneDrive or a SharePoint site that the OneNote doesn't open properly and doesn't load the pages.  The menu bar is blow the pages and sections and nothing shows and so are others having issues and is there a solution?  Or do I reach out to O365 Support of Surface Hub support?  Wish there was a OneNote App for Surface Hub. Below is an image of what we get.

23 Replies

  • jackredding's avatar
    jackredding
    Copper Contributor

    Following, as this is impacting a very senior leader at our company as well who has a Hub in his office.

  • Hello Jeffrey Allen ,

     

    It seems this is happening on all Surface Hubs. I would suggest to open a case with Surface Hub support since it only happens on this device. Office team will be pulled in

     

    Thanks

    Cezar

    • Jeffrey Allen's avatar
      Jeffrey Allen
      Silver Contributor
      I hear the issue is much broader and a fix is in the works but no eta on this. I was hoping with the recent cumulative update that was pushed this week would resolve but still doesn't work.
      • cezarcretu's avatar
        cezarcretu
        Icon for Microsoft rankMicrosoft
        CU updates contain fixes but since this was not checked in, it didn't contain it. I'll post here when it will be scheduled.
        Best regards,
        Cezar

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