Forum Discussion
treeef
Feb 20, 2025Copper Contributor
Accidentally booted ASUS laptop from Surface Hub 2S Recovery USB, now can't boot/reinstall Windows
*This post is not about troubleshooting a Surface Hub device, it's about troubleshooting my personal ASUS GU604VI laptop that a Surface Hub 2S Recovery Image on USB has altered and potentially destro...
cezarcretu
Microsoft
Feb 23, 2025Hello,
Surface Hub's Windows 10 Team Edition is a heavily locked down version with several security features in place that will prevent unauthorized access, including installing other operating systems (https://learn.microsoft.com/en-us/surface-hub/surface-hub-security#secure-boot). However, you should be able to unlock your UEFI as per this article. It would be best to raise a support case for Surface Hub if anything is unclear with this process or you have any issues with it.
Best regards,
Cezar
- treeefFeb 24, 2025Copper Contributor
I posted a somewhat long reply to this but I am unsure where it went. Is it possible it was not approved? I can't find a way to see my replies pending approval. Is there a place to see that or know what happened to my reply comment? Thank you!
- treeefFeb 24, 2025Copper Contributor
Thank you, Cezar!
I had actually followed that article closely in the hopes I could get out of my situation that way. Unfortunately I could only make it about 90% through the process because the final step involves booting into the Surface UEFI and installing the management file on a special screen available there for that purpose. I had created a management file with my own self-signed certificate per the instructions, but since my UEFI is ASUS and not Surface, I have no screen/section available where I can put the new management file. If there's anything I'm missing with this, I would be happy to check anything else. I don't know if it is possible to install the new device management file some other way, perhaps through Linux or something, but I can't do it via the normal Microsoft directions, unfortunately, since my situation is so different.
I had considered opening a support case and would love to do so, but I'm not sure how to do it since this is a personal laptop and not for an actual Surface device. Do you think Microsoft will let me open a support case as just a normal consumer about this issue? If so, do you perhaps have a link to where the best place to enter that support ticket might be?
Thank you so much for reading my post and offering help and suggestions.
- cezarcretuFeb 25, 2025
Microsoft
Hi,
You can open a case with Surface Hub since this issue is with a Surface Hub tool.
However, it looks like you will need to rewrite your UEFI and that might require ASUS support. I don;t believe Surface Hub support can help other than providing the article I mentioned before which details the security features. These are done at the UEFI level so only the manufacturer can help here.
I will DM you my email in case you need further help from Microsoft on this
Best of luck,
Cezar