MS Designer Compact Auto Sleep Function - Impossible to turn off

Hello,

I've been in contact with various support technicians trying to solve this issue, my case went to the L2 level, where I was offered either to return the unit or keep it and maybe post a support ticket here and in the feedback hub, which I am doing now.

The MS Designer Compact keyboard and the numpad units have a built-in sleep mode switch, which turns off the keyboard in order to preserve battery life. This is all fine, except when the keyboard goes in sleep mode during use.

I’ve noticed this behavior while working with it and sometimes it goes to sleep while typing. The keyboard needs a second or two to turn back on and does not register the inputted characters during the wake-up phase.

The advice I was gives was:

• Change the power plan and all sub-categories to performance (which I already had enabled)
• Changing the power mode of the devices, Bluetooth adapters and HID devices to have the option “allow device to turn on PC” to enabled and “prevent PC from disconnecting device to save power” to off.
• Press fn+S+O on the keyboard for three seconds to manually override the keyboard’s sleep mode

Nothing worked.

I assume it’s a hardware setting, which could maybe be resolved by a firmware update. I also assume there’s no way of fixing this with tinkering in Windows.

IS there a possible fix to this or a firmware update in the work to address this?
I’ve seen many support tickets describing this issue in relation to other MS keyboards and mice, and no fix was to be found.

D.