Forum Discussion
Paul Youngberg
Mar 06, 2020Steel Contributor
Partners cannot access Security and Compliance Center
Partners haven't been able to access the Security and Compliance center on behalf of their clients for almost 18 months now. Last we heard on this was from Scott Landry back in July of 2019, but it's...
AdelBrown
Jun 25, 2021Copper Contributor
I am replying on behalf of my organization and to reiterate what I've told the MS partner support team + the regular O365 support team.
1.) Partner relationships specifically have Global Admin privileges. Global Admin privileges specifically state access to the Security & Compliance centers. The fact that O365 tenant management within the partner center is missing the Security & Compliance center access is a contradiction of Microsoft's own stated policies.
2.) The Security & Compliance center has several aspects that are accessible from other admin centers; Spam filter/policy, message trace, DKIM, etc. which are accessible through the old & new Exchange admin centers. Audit log search is also somewhat accessible through the Azure admin center. Limiting access to Security & compliance center for security reasons doesn't really make sense considering so much of it is accessible from other areas.
3.) In order to fully manage a tenant, administrators will need access to the Security & Compliance center. If we need a dedicated Global Admin account to fully manage a tenant, this renders administering a tenant through the partner portal completely useless.
4.) Best practices from Microsoft say every admin should have their own account and not a shared one, but says you shouldn't have more than 4 global admins. For us, as an MSP, this is impossible to achieve due to the amount of employees.
This decision seems arbitrary and senseless. IT renders managing a tenant through the partner portal useless because a global admin account will always be needed regardless.
GaryHerbstman
Aug 11, 2021Brass Contributor
I concur. The partner center is useless if we cannot manage our customers. This is a constant fight and time consuming for us to manage.