Forum Discussion
Failed Downloading Information Protection Policy
Hi, a couple of initial questions on this please;
1), What operating system are your computers running?
2). Are the users signed into Office with the user accounts to whom the label policies are applied?
3). Most importantly, is the label policy setup in the Security and Compliance Center or from AIP in the Azure portal?
The Operating System is Windows 10 Enterprise.
The Users are signed into Office.
If we use OWA [https://outlook.office365.com] or Office Online we are able to see the labels.
OK, all good there then. Do you have everything setup as per https://docs.microsoft.com/en-us/azure/information-protection/requirements#firewalls-and-network-infrastructure for firewall config and IP addresses etc?
PeterRising Hi Peter, I am facing the same issue. I cant download the labels in my client machine. I have done process same as mentioned here https://docs.microsoft.com/en-us/azure/information-protection/requirements#firewalls-and-network-infrastructure
I can see the labels in online outlook.office.com (webmail) but not in the office application.
Please help.
Thanks,
Shreya
Try uninstall your AIP UL client. Once uninstalled, open your office apps. and check if labels are populated or not. If you see labels, then AIP UL client is the problem. I fixed similar issue by this method. You can install latest UL client once issue is fixed in native client.
