As we gear up for our upcoming masterclass session on community management in Viva Engage, I wanted to take a moment to set the stage for the exciting journey we will embark upon together! 

This session is designed specifically for community managers who are eager to enhance their skills and leverage the powerful tools within Viva Engage to build vibrant and effective communities. If you missed us live, review the recording below! 

Week 2 Community Management

Download the presentation slides at aka.ms/Masterclass/Week2Slides

Community Management Fundamentals in Viva Engage

As community managers, our role is pivotal in shaping these interactions to support business objectives and enhance the overall employee experience. In our session, we will cover several key objectives that are essential for building and managing successful communities:

• Build Effective Communities: We'll highlight the importance of creating communities that align with business goals and enhance employee experiences.
• Engage Employees: Strategies to drive engagement and encourage employees to actively contribute their expertise and ideas will be discussed.
• Share Knowledge: Emphasizing the role of communities in knowledge sharing, connecting with experts, and promoting continuous learning and growth.
• Support Diversity and Inclusion: We'll explore how to foster diversity and inclusion through various community initiatives.
• Utilize AI & Technology: Showcasing how Viva Engage and Copilot can be utilized to enhance community management and employee engagement.

Overview of the Session

Here's a brief overview of what you can expect during our masterclass:

Types of Communities: Understanding the different types of communities, from organizational and support communities to communities of practice, diversity, and employee interest groups.

• Create a community in Viva Engage
• Managing and configuring communities

Getting Started: Steps to set up your community, including a checklist and building the team to manage it.

• Manage a community in Viva Engage
• Schedule posts, articles and announcements
• Delete a post
• Set up a community campaign
• Bulk upload members to a community
• Pin a conversation

Driving Engagement: Developing an engagement plan, learning community manager secrets, and fostering conversations that support employees.

• Build Communities in Viva Engage
• View analytics
• Townhalls & Live Events

Building Knowledge: Using Engage to support M365 Copilot adoption, accessing knowledge in the flow of work, and leveraging AI to simplify community management.

• Microsoft 365 Copilot adoption community
• Copilot in Viva Engage
• Community experts
• Questions & Answers
• Answers in Viva Engage communities

Learn More: Additional resources and insights from Customer Zero to further your understanding and expertise.

• Best practice guide from Microsoft

See you in the Masterclass!

In the masterclass, we will delve deeper into each of these topics, providing practical examples and actionable tips to help you build and nurture thriving communities. We aim to equip you with the knowledge and tools needed to make a significant impact within your organization.

Thank you for your dedication to fostering a collaborative and inclusive workplace. We look forward to seeing you at the masterclass and embarking on this journey of community management excellence together.

Want to join more of the upcoming Masterclass series?  Register here! Introducing Viva Engage Masterclass: Your Guide to the Viva Engage Essentials | Microsoft Community Hub