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Resolved - Support Tip:Users unable to view passcode setup screen when enrolling devices through ADE

Intune_Support_Team's avatar
Intune_Support_Team
Silver Contributor
May 18, 2021

Updated 7/20:
This issue is now resolved! Working closely with Apple, iOS/iPadOS 14.7 and newer remediates this issue. For more info on iOS/iPadOS 14.7 see Apple's release notes here.

 

Yesterday, we posted a known issue in the message center as a follow-up to a service health dashboard post.

 

Follow-up to IT257168 - Users unable to view passcode setup screen when enrolling devices through ADE

We recently posted IT257168 on your service health dashboard dashboard and followed up with MC261345. Customers enrolling devices through Apple Device Enrollment (ADE) discovered that they couldn’t view the passcode screen and therefore setup a passcode during enrollment. Upon investigation with Apple, this is a known issue in the iOS/iPadOS release 14.5 and 14.5.1. There is a workaround, described below.

 

How this will affect your organization:

This will only affect you if you use ADE and configure an iOS/iPadOS ADE setup assistant profile to use the Show Passcode screen as part of the enrollment process. Our testing also indicates that setting a passcode using biometrics during setup assistant may lead to setup not completing successfully, which impacts device reboot behavior and other functionality (see below).

 

What you need to do to prepare:

Updated 6/10: You can workaround the hidden passcode issue by enabling TouchID (also known as biometrics and includes Touch ID and Face ID) to present the passcode prompt.

 

Important: If you are seeing Setup Assistant unexpectedly quit and restart after reboot on devices running iOS/iPadOS 14.5+ during setup, you will need to update every iOS/iPadOS enrollment profile by re-saving the Setup Assistant configuration to get an important fix applied to the profile(s).

 

To apply the fix to your profiles, complete the following steps:
1. Navigate to Microsoft Endpoint Manager admin center, select Devices > iOS/iPadOS > iOS/iPadOS enrollment > Enrollment Program Tokens.
2. Select a token, and then select Profiles.

3. Click on an enrollment profile, click on Properties, and click edit for the Setup Assistant portion of the profile.
4. Click Review and save the configuration.
5. Repeat Step 3 and 4 for each profile.

 

Note: Any existing devices that are already in the Setup Assistant quit and restart loop (or need to be reprovisioned) would need to be wiped and reprovisioned after their profiles have been updated with the above steps.

 

Post updates:
5/19/2021 - updated to not suggest using biometrics as a workaround; updated the IT incident number.

5/20/2021 - updated to clarify the biometrics reference = Touch ID in the Microsoft Endpoint Manager UI.

6/10/2021 - updated to include the MC261345 and additional clarification on remediation.

7/15/2021 - updated to include additional clarification that iOS/iPadOS 14.7 and newer remediates the issue.

7/21/2021 - updated to include that iOS/iPadOS 14.7 and newer resolves this issue.

Updated Dec 19, 2023
Version 13.0
Known Issue
Support Tip

5 Comments

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  • Marc Laflamme's avatar
    Marc Laflamme
    Copper Contributor
    Aug 09, 2021

    So does this mean we can re-enable Passcode and TouchID steps of the enrollment process? Or do we still need to keep them disabled? The Apple release notes linked to do not mention anything about this issue. The only "Resolved Issue" is 

    • Restored battery service messages that may have disappeared after reboot on some iPhone 11 models. (78844328, 79351111)

  • Intune_Support_Team's avatar
    Intune_Support_Team
    Silver Contributor
    Jul 21, 2021

    Hi doorsfloyd and B_L_A_I_R, following back up, we're happy to share that this issue is now resolved! Working closely with Apple, iOS/iPadOS 14.7 and newer remediates this issue. For more info on iOS/iPadOS 14.7 see Apple's release notes here. Thanks!

  • Intune_Support_Team's avatar
    Intune_Support_Team
    Silver Contributor
    Jul 15, 2021

    Hi doorsfloyd and B_L_A_I_R, thank you for the comments! Working closely with Apple, iOS 14.7 and higher remediates this issue. Though we don't have any ETAs to share on when iOS 14.7 will be available, stay tuned to this post for future updates.

  • B_L_A_I_R's avatar
    B_L_A_I_R
    Copper Contributor
    Jul 12, 2021

    Yes, any word? I have a dozen bricked iPads sitting on my desk and a bunch of angry users.

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- Support Tip:Users unable to view passcode setup screen when enrolling devices through ADE","id":"message:2366246","revisionNum":16,"repliesCount":5,"author":{"__ref":"User:user:226779"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Blog:board:IntuneCustomerSuccess"},"conversation":{"__ref":"Conversation:conversation:2366246"},"messagePolicies":{"__typename":"MessagePolicies","canPublishArticleOnEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_edit_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_edit_workflow_action.accessDenied","args":[]}},"canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"contentWorkflow":{"__typename":"ContentWorkflow","state":"PUBLISH","scheduledPublishTime":null,"scheduledTimezone":null,"userContext":{"__typename":"MessageWorkflowContext","canSubmitForReview":null,"canEdit":false,"canRecall":null,"canSubmitForPublication":null,"canReturnToAuthor":null,"canPublish":null,"canReturnToReview":null,"canSchedule":null},"shortScheduledTimezone":null},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2366246"},"teaser":"

We previously had customer escalation that uncovered this known issue and is now resolved!

","body":"
\n
\n
\n
\n

Updated 7/20:
This issue is now resolved! Working closely with Apple, iOS/iPadOS 14.7 and newer remediates this issue. For more info on iOS/iPadOS 14.7 see Apple's release notes here.

\n

 

\n

Yesterday, we posted a known issue in the message center as a follow-up to a service health dashboard post.

\n

 

\n

Follow-up to IT257168 - Users unable to view passcode setup screen when enrolling devices through ADE

\n

We recently posted IT257168 on your service health dashboard dashboard and followed up with MC261345. Customers enrolling devices through Apple Device Enrollment (ADE) discovered that they couldn’t view the passcode screen and therefore setup a passcode during enrollment. Upon investigation with Apple, this is a known issue in the iOS/iPadOS release 14.5 and 14.5.1. There is a workaround, described below.

\n

 

\n

How this will affect your organization:

\n

This will only affect you if you use ADE and configure an iOS/iPadOS ADE setup assistant profile to use the Show Passcode screen as part of the enrollment process. Our testing also indicates that setting a passcode using biometrics during setup assistant may lead to setup not completing successfully, which impacts device reboot behavior and other functionality (see below).

\n

 

\n

What you need to do to prepare:

\n

Updated 6/10: You can workaround the hidden passcode issue by enabling TouchID (also known as biometrics and includes Touch ID and Face ID) to present the passcode prompt.

\n

 

\n

Important: If you are seeing Setup Assistant unexpectedly quit and restart after reboot on devices running iOS/iPadOS 14.5+ during setup, you will need to update every iOS/iPadOS enrollment profile by re-saving the Setup Assistant configuration to get an important fix applied to the profile(s).

\n

 

\n

To apply the fix to your profiles, complete the following steps:
1. Navigate to Microsoft Endpoint Manager admin center, select Devices > iOS/iPadOS > iOS/iPadOS enrollment > Enrollment Program Tokens.
2. Select a token, and then select Profiles.

\n

3. Click on an enrollment profile, click on Properties, and click edit for the Setup Assistant portion of the profile.
4. Click Review and save the configuration.
5. Repeat Step 3 and 4 for each profile.

\n

 

\n

Note: Any existing devices that are already in the Setup Assistant quit and restart loop (or need to be reprovisioned) would need to be wiped and reprovisioned after their profiles have been updated with the above steps.

\n

 

\n

Post updates:
5/19/2021 - updated to not suggest using biometrics as a workaround; updated the IT incident number.

\n

5/20/2021 - updated to clarify the biometrics reference = Touch ID in the Microsoft Endpoint Manager UI.

\n

6/10/2021 - updated to include the MC261345 and additional clarification on remediation.

\n

7/15/2021 - updated to include additional clarification that iOS/iPadOS 14.7 and newer remediates the issue.

\n

7/21/2021 - updated to include that iOS/iPadOS 14.7 and newer resolves this issue.

\n
\n
\n
\n
","body@stringLength":"7491","rawBody":"
\n
\n
\n
\n

Updated 7/20:
This issue is now resolved! Working closely with Apple, iOS/iPadOS 14.7 and newer remediates this issue. For more info on iOS/iPadOS 14.7 see Apple's release notes here.

\n

 

\n

Yesterday, we posted a known issue in the message center as a follow-up to a service health dashboard post.

\n

 

\n

Follow-up to IT257168 - Users unable to view passcode setup screen when enrolling devices through ADE

\n

We recently posted IT257168 on your service health dashboard dashboard and followed up with MC261345. Customers enrolling devices through Apple Device Enrollment (ADE) discovered that they couldn’t view the passcode screen and therefore setup a passcode during enrollment. Upon investigation with Apple, this is a known issue in the iOS/iPadOS release 14.5 and 14.5.1. There is a workaround, described below.

\n

 

\n

How this will affect your organization:

\n

This will only affect you if you use ADE and configure an iOS/iPadOS ADE setup assistant profile to use the Show Passcode screen as part of the enrollment process. Our testing also indicates that setting a passcode using biometrics during setup assistant may lead to setup not completing successfully, which impacts device reboot behavior and other functionality (see below).

\n

 

\n

What you need to do to prepare:

\n

Updated 6/10: You can workaround the hidden passcode issue by enabling TouchID (also known as biometrics and includes Touch ID and Face ID) to present the passcode prompt.

\n

 

\n

Important: If you are seeing Setup Assistant unexpectedly quit and restart after reboot on devices running iOS/iPadOS 14.5+ during setup, you will need to update every iOS/iPadOS enrollment profile by re-saving the Setup Assistant configuration to get an important fix applied to the profile(s).

\n

 

\n

To apply the fix to your profiles, complete the following steps:
1. Navigate to Microsoft Endpoint Manager admin center, select Devices > iOS/iPadOS > iOS/iPadOS enrollment > Enrollment Program Tokens.
2. Select a token, and then select Profiles.

\n

3. Click on an enrollment profile, click on Properties, and click edit for the Setup Assistant portion of the profile.
4. Click Review and save the configuration.
5. Repeat Step 3 and 4 for each profile.

\n

 

\n

Note: Any existing devices that are already in the Setup Assistant quit and restart loop (or need to be reprovisioned) would need to be wiped and reprovisioned after their profiles have been updated with the above steps.

\n

 

\n

Post updates:
5/19/2021 - updated to not suggest using biometrics as a workaround; updated the IT incident number.

\n

5/20/2021 - updated to clarify the biometrics reference = Touch ID in the Microsoft Endpoint Manager UI.

\n

6/10/2021 - updated to include the MC261345 and additional clarification on remediation.

\n

7/15/2021 - updated to include additional clarification that iOS/iPadOS 14.7 and newer remediates the issue.

\n

7/21/2021 - updated to include that iOS/iPadOS 14.7 and newer resolves this issue.

\n
\n
\n
\n
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We previously had customer escalation that uncovered this known issue and is now resolved!

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Resolved - Support Tip:Users unable to view passcode setup screen when enrolling devices through","moderationData":{"__ref":"ModerationData:moderation_data:2628382"},"body":"

So does this mean we can re-enable Passcode and TouchID steps of the enrollment process? Or do we still need to keep them disabled? The Apple release notes linked to do not mention anything about this issue. The only \"Resolved Issue\" is 

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Hi doorsfloyd and B_L_A_I_R, following back up, we're happy to share that this issue is now resolved! Working closely with Apple, iOS/iPadOS 14.7 and newer remediates this issue. For more info on iOS/iPadOS 14.7 see Apple's release notes here. Thanks!

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Hi doorsfloyd and B_L_A_I_R, thank you for the comments! Working closely with Apple, iOS 14.7 and higher remediates this issue. Though we don't have any ETAs to share on when iOS 14.7 will be available, stay tuned to this post for future updates.

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Yes, any word? I have a dozen bricked iPads sitting on my desk and a bunch of angry users.

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Hello,

 

 Is there any eta on when a this maybe fixed?

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